Below you'll find a list of facilities that are available in the majority of Morrisons stores nationwide. We've also added a list of your most frequently asked questions.
Car parking
At least 5% of car parking spaces are dedicated to blue badge holders. The spaces are easily recognisable, painted blue with the yellow wheel chair symbol featured prominently in the middle.
Entrances
All our stores have entrances that are accessible with wide automatic doors or wide revolving doors.
Assistance dogs
Welcome at any of our stores.
Trolleys
All stores have a range of trolleys including shallow/high trolleys and low/deep trolleys for wheelchair users. A trolley with padding and straps for disabled children up to the age of 7 years is also available.
Wheelchairs
There are standard wheelchairs in stores plus an extra wide wheelchair in most. These can be found next to the Customer Service Desk.
Toilets
Please check our store facilities to see which of our stores offer toilet facilities.
Motorised carts
There is a motorised cart in most stores (depending on store size), found next to the Customer Service Desk. These can be booked by telephoning your local store.
Customer café
Cutlery and crockery designed specifically for customers who have difficulty gripping is available at every store.
Easily accessible tables have a sign stating that priority will be given to those who require the use of these tables.
For menus in Braille and large print, please ask a member of staff.
Induction loops
Are fitted at all stores and are located on the Customer Service Desk, Petrol Filling Station Counter, Cigarette Kiosk Counter and on up to three Checkouts, dependent on the size of the store.
Checkouts
Wide aisle checkouts are available in all stores and we offer assistance with your packing.
Seating
Benches are provided in store for customers’ use. If a customer with specific requirements needs a chair, one will be provided.
Help is on hand
All members of staff in stores have undertaken disability training and will ensure that as far as possible any additional needs are met. Please ask at the Customer Service Desk if you require any assistance.
Alternative formats
If you would like any of the information available in an alternative format, please contact our Customer Service Department at the address given below.
For further information contact: Customer Service Department
Wm Morrison Supermarkets plc
Hilmore House
Gain Lane
Bradford
BD3 7DL
Or telephone 0845 611 6111
If you have a specific requirement please contact the
Customer Service Department.
If you would prefer to make contact via email, please use our
contact form.
Your top FAQs about our disabled facilities
Is there access to the store cafés for disabled customers?
All Morrisons Cafés are adapted to offer facilities to all our customers. As well as wheelchair access, we offer cutlery and crockery designed specifically for customers who have difficulty gripping, adjustable tables and menus in Braille and large print.
Do the stores have a disabled toilet?
Please check our store facilities to see which of our stores offer toilet facilities.
Do your stores offer further assistance to disabled customers if needed? Who shall I ask?
All members of staff in stores have undertaken disability training and will ensure that as far as possible any additional needs are met. Please ask at the Customer Service Desk if you require any assistance.
Do your stores have an induction loop?
All stores are fitted with an Induction Loop and can be found on the Customer Service Desk, Petrol Filling Station Counter, Cigarette Kiosk Counter and on up to three Checkouts, dependent on the size of the store.
Do you have trolleys to attach to a wheelchair?
All stores have a range of trolleys including shallow/high trolleys and low/deep trolleys for wheelchair users. A trolley with padding and straps for disabled children up to the age of seven years is also available.
Can guide dogs be brought into store?
Guide dogs and assistance dogs are allowed in store; however, we do advise that their harnesses are visible.
Are Mart Carts available in store?
There is a maximum of 2 Mart Carts available depending on the size of the store. Due to the Carts becoming increasingly popular we do recommend that you book in advance. Find your local store details.
Do you have a wheelchair hire service in store?
Wheelchairs are available in store for disabled customer use; however we would recommend our customers call ahead due to high customer demand and to prevent any disappointment. The wheelchairs can be located at the Customer Service Desk in store.
